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How Do I Handle EBOSS® Alarms, Resets, and Remote Support?

Learn what different alarms mean, how to safely reset your EBOSS® system, and how to work with ANA’s Applications and Sales Support team for remote troubleshooting.

1. Understanding Alarms

Your EBOSS® system uses alarms to alert you when something requires attention. Alarms appear as red symbols on the home screen.

Types of Alarms:

  • System Notifications: Inform you of a condition but do not affect operation (e.g., low battery warnings).

  • Minor Faults: Temporary issues, such as brief power interruptions, that can usually be cleared after the cause is resolved.

  • Major Faults: Critical issues (e.g., inverter faults, undervoltage, communication errors) that stop the system until corrected.

When a fault occurs:

  • A red symbol appears on the home screen.

  • Tap the symbol to see the fault code and description.

  • Take note of the information in case support is needed.

2. Performing a System Reset

Once the issue is resolved (for example, power has stabilized or the generator is back online), you can usually clear the alarm with a reset.

To reset your EBOSS® system:

  1. Verify that power supply and generator operation are stable.

  2. Navigate to the Fault Menu on the HMI.

  3. Select Reset.

  4. Confirm that the alarm clears and power flow resumes.

If the alarm immediately reappears after a reset, stop and contact support. Repeated resets on an unresolved issue can cause further faults.

3. Common Alarm Examples

Below are some typical alarms and what they generally mean:

  • F9 Undervoltage: Generator voltage dropped too low. Check power supply, fuses, and breakers.

  • F1 Overcurrent: Sudden load increase or short. Check connected equipment and cabling.

  • F53 Fieldbus Communication: Communication between controller and drive interrupted. Check wiring or controller.

  • F3 Earth Fault: Grounding issue. Verify proper grounding connections.

If you are unsure of the cause or next steps, collect the fault code and contact ANA support.

4. Remote Support

If a fault persists after a reset, ANA’s Applications and Sales Support team can assist with remote diagnostics using the EBOSS SCADA system.

Before contacting support, have the following ready:

  • Unit serial number

  • Fault code and description displayed on the HMI

  • A short summary of what happened before the alarm (e.g., generator stopped, storm event, power surge)

Remote Support Process:

  1. Open a support case through ANA.

  2. The Applications and Sales Support team reviews the system remotely through SCADA.

  3. They check fault history, trends, and live data to identify the issue.

  4. They provide guidance on corrective actions or coordinate additional support if needed.

Important: The system must have active SCADA connectivity for remote support. If it’s offline, the first step will be restoring that connection.

5. When to Call Support

Contact ANA if:

  • A major fault doesn’t clear after one reset.

  • Alarms recur frequently.

  • You’re unsure of the cause.

  • Remote diagnostic help is needed.

Support Contacts: