How do I get started with my new ANA equipment?
From delivery day to first power-on, here’s what every new ANA customer should know
Delivery & Setup
Q: How do I confirm the delivery location and contact?
A: Your ANA representative will confirm the delivery address and an on-site contact before shipment.
Q: What equipment do I need to unload the unit?
A: Depending on the size of your unit, you may need a forklift, lift gate, or crane. Confirm this in advance to ensure safe unloading.
Q: What should I check when the unit arrives?
A: Review the Bill of Lading (BOL), confirm delivery contents, carefully unload, and inspect for visible damage.
Q: Where can I find the documentation packet?
A: The documentation packet is included with the unit and contains inspection paperwork and warranty information.
Operation
Q: How should I position the unit?
A: Place the unit on level ground with proper ventilation to ensure safe operation.
Q: How do I connect power cables?
A: Connect cables securely, making sure they match the unit’s phase and voltage requirements.
Q: What fluids should I check before startup?
A: Always check the fuel level, oil, and coolant before powering on.
Q: What are the startup steps?
A: Follow the included startup instructions in your user manual for initial power-on.
Warranty & Support
Q: How do I register my unit for warranty coverage?
A: Complete the warranty registration included in your documentation packet or visit anacorp.com.
Q: Where can I find training materials?
A: Review the online training videos and user manual available at anacorp.com.
Q: Who do I contact if parts are missing or issues arise?
A: Contact ANA Support by emailing support@anacorp.com or calling 1-562-450-3570.