What Should I Expect When My ANA Equipment Is Delivered?
A helpful guide to your ANA generator or hybrid system delivery, including shipping steps, support, and post-delivery resources.
Your Delivery, Simplified
When you purchase from ANA, we want your experience to be just as dependable as our equipment. This guide outlines what to expect when your AIRMAN® generator or EBOSS hybrid system is delivered—from order processing to post-delivery support.
1. How Your Order Is Prepared
Once your purchase order is confirmed, it’s scheduled for production. ANA’s Planning and Production teams build your equipment using standardized work instructions and perform a detailed quality inspection before shipment. Once your unit is ready:
- You’ll receive an email with the Bill of Lading (BOL) and estimated arrival date.
- If you’ve arranged your own carrier, ANA will coordinate with your team to prepare the unit for pickup.
2. Delivery Logistics & Coordination
- Freight Method: Most units ship via truck freight (LTL or FTL), with final coordination managed by ANA Logistics.
- Shipping Notice: You’ll be notified once your shipment is booked, with documentation shared to your designated contact.
- Delivery Site Requirements: Please ensure you have the proper equipment (e.g., forklift or crane) available to unload your unit upon arrival.
3. At the Time of Delivery
- Your equipment will arrive ready for deployment. Each unit is accompanied by inspection paperwork and documentation from our quality team.
- For first-time users, ANA recommends having your operations team review our Quick Start Guide (QR code attached to the unit).
4. Additional Resources You May Receive
- Manufacturer’s Statement of Origin (MSO): Sent digitally or included in the shipment, required for registration or resale. If you need it expedited, please notify Inside Sales.
- Warranty Registration Info
- Accessory Kits (if ordered)
5. Common Customer Questions
- Q: Will someone be there to walk me through the equipment?
While our drivers cannot perform equipment demos, you’ll receive setup documentation and links to training videos. For additional support, contact your ANA rep. - Q: What if something is missing or damaged?
Contact ANA Support immediately and provide your PO number. We’ll resolve issues as quickly as possible. - Q: Can I track my shipment?
Yes. You’ll receive a shipping confirmation with tracking information once the unit has left our facility.
6. Tips for a Smooth Delivery
- Confirm your delivery location and contact details with your rep before shipment.
- Have unloading equipment on-site (forklift or lifting device).
- Let ANA know if special delivery instructions apply.
- Watch your inbox for documents such as BOL, MSO, and tracking confirmation.
Need Help?
We’re here for you—from order to operation.
Contact ANA Support
Email: support@anacorp.com
Phone: 1-562-450-3570
Or reach out directly to your Inside Sales representative.
We make your world easier.
That starts with getting your equipment where it needs to be—on time, in full, and ready to perform.