What Should I Expect When Ordering and Shipping with ANA?
A Step-by-Step Overview of How ANA Ensures a Seamless Order and Delivery Experience
When you place an order with ANA, we want the process to be smooth, clear, and on time. From the moment you send us a purchase order to when your equipment arrives, our team is working behind the scenes to make sure everything goes right.
1. Placing Your Order
Your ANA sales rep or account manager helps you start the process. Once we receive your purchase order (PO), our Inside Sales team steps in to confirm details and begin coordinating.
You’ll get:
- Quick confirmation of your order
- Help with any last-minute questions
- Updates throughout the process
2. Planning and Building
Our Planning and Purchasing teams schedule your order. We follow strict quality and engineering standards at all three of our manufacturing sites.
You’ll get:
- A build plan that matches your delivery needs
- Updates if anything changes
- Products built to ANA’s high-quality standards
3. Quality Check
Every unit is inspected and tested before shipping. A signed checklist and important documents are placed inside the machine.
You’ll get:
- A fully tested and inspected product
- All paperwork ready at delivery
4. Shipping
Our Logistics team will arrange shipping—or you can use your own carrier. We’ll send you the tracking details, including the Bill of Lading (BOL) and estimated delivery time.
You’ll get:
- Clear delivery info and ETA
- Easy coordination for drop-off
5. Delivery Day
We recommend having someone on-site who knows what’s arriving. If you need help, we can coordinate with our service team or applications experts.
You’ll get:
- Delivery paperwork and MSO
- Support if needed
After Delivery Support
Our teams are still here to help—whether you need documents, training, or service.
You can expect:
- Fast MSO paperwork for registration
- Help with setup or warranty
- Marketing or training support if requested
Final Note
At ANA, we’re focused on giving you the best experience—from your first order to final delivery and beyond. If you need updates, help, or have questions, contact your ANA rep or our Inside Sales team anytime.
Let us know how we can make your next delivery even easier.
To contact ANA Sales, you can reach out directly at:
ANA Sales Department
Phone: 1-562-450-3570 opt 1
For faster service, have your company name, location, and equipment interest ready when calling. You can also contact your regional sales rep or email us via the form on anacorp.com/contact