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Who Should I Contact If EBOSS Support Escalation Applies?

When an EBOSS support escalation is needed, contact the Applications Technician team using the details below.

Step 1: Start Here (Escalation Lead)
Bryan Mack — Director of Applications & Sales Support

For escalation-level urgency, leadership visibility, or high-impact issues.
Email: bmack@anacorp.com
Phone: (804) 650-0225

Step 2: Contact Your Regional Applications Technician

Devon Warren — Applications Tech, West Region

Covers: Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, Utah, Colorado, Arizona, Alaska, Hawaii
Email: dwarren@anacorp.com
Phone: (702) 786-4349

Frank Walker — Applications Tech, North Region

Covers: North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Wisconsin, Iowa, Missouri, Illinois, Indiana, Michigan, Ohio, Kentucky
Email: fwalker@anacorp.com
Phone: (725) 319-8282

John Thomas — Applications Tech, East Region

Covers: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, North Carolina, South Carolina
Email: jthomas@anacorp.com
Phone: (725) 319-8283

Mitchell Oliver — Applications Tech, South Region

Covers: New Mexico, Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Alabama, Tennessee, Georgia, Florida
Email: moliver@anacorp.com
Phone: (702) 379-0613

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What to Include in Your Escalation Message

To speed up troubleshooting and reduce back-and-forth, include:

  • Customer / site name

  • Short issue description

  • Priority level + operational impact

  • Screenshots or error codes (if available)

  • Best callback number + preferred time window